Updated: Jul 16
When it comes to choosing a business phone system, there are many variables to consider. Choosing the right system is a critical part of the overall development of a business. A good phone system can help your business run more smoothly, while the wrong one could result in lost customers who are unhappy with the service.
The first thing to consider is the type of system you want. There are two main types of phone systems: cloud phone systems and on-premise phone systems. Cloud phone systems can be accessed via the Internet. They ensure stable voice quality and can be configured and maintained in-house. You can also choose the type of equipment and where the system will be hosted.
The type of hardware you want will affect how much you spend. A PBX system, for example, can cost as much as $6,000 to $7,000 for the infrastructure, including routers, switches, and cards. Additionally, you may need to hire a specialized technician to install the hardware. In addition, licensing costs for a PBX can be as much as $4,000 per year for 20 users. You'll also need desk phones, which can range from $50 to $500 each.
The number of lines you need depends on how big your company is. Smaller companies may only need four or five lines, but larger ones should consider at least six. Larger businesses may also want to consider a separate line for each team member and project manager. You can also choose a phone system that provides unified communication, which means that you can easily access all your messages, texts, and video conferences through a single dashboard. Some platforms even have team collaboration tools built in.